Cancellation Policy
We at Stretch prioritize your fitness journey while understanding the need for flexibility in scheduling. Please familiarize yourself with our cancellation policy for sessions:
- Cancellation Timeframe:
- Clients or coaches are welcome to cancel a scheduled session anytime up to 24 hours before the session’s start time without incurring any fees.
- Cancellations made within 6 hours but more than 1 hour before the session will result in a cancellation fee of 50% of the session cost.
- Cancellations made within 1 hour of the scheduled session start time will result in the forfeiture of the entire session cost (100% fee).
- Cancellation Procedure:
- To cancel a session, clients or coaches must utilize our designated platform or contact our support team directly.
- Cancellations via other channels may not be recognized as valid.
- Refunds and Session Credits:
- Cancelled sessions will be refunded as points to the user’s account, equivalent to the payment currency, at a ratio of 1:1.
- These points can be redeemed for other sessions within our service offerings.
- Refunds to the original payment method are only possible under exceptional circumstances and at the discretion of management.
- Rescheduling:
- Clients or coaches may reschedule sessions within the cancellation timeframe without incurring additional charges.
- Rescheduling requests must be submitted through our platform or by reaching out to our support team.
- Exceptions:
- In the event of emergencies or unforeseen circumstances, exceptions to the cancellation policy may be considered upon review. Please contact our support team for assistance.
By booking a session with Stretch, you acknowledge and agree to abide by our cancellation policy as outlined above. We value your cooperation and understanding. Should you have any inquiries or require further assistance, do not hesitate to contact our support team.
Stretch Team